Parent/Guardian Communications

Parent/Guardian Communication Process

I have a suggestion/comment/question/concern about my child. Who do I contact?

STEP 1: Classroom teacher
Parents/guardians are encouraged to make an appointment with the classroom teacher in order to avoid any disruption to instruction, ensure confidentiality and respect time constraints.

STEP 2: School Principal, Vice-Principal or Designate
If the parent/guardian and the teacher are not able to resolve the concern, the parent/guardian may discuss the concern with the principal, vice-principal or designate. The parent/guardian is encouraged to make an appointment, and the principal, vice-principal or designate may ask the parent/guardian to put the concerns in writing.

The principal, vice-principal or designate will gather facts from everyone involved to clarify the concern and work to resolve the matter as quickly as possible.

STEP 3: Appropriate Superintendent
If the parent/guardian and the school principal, vice-principal or designate are not able to resolve the matter, the parent/guardian may contact the appropriate superintendent. The superintendent will review the matter as it relates to established policies and procedures and respond to the parent/ guardian about the concerns.

STEP 4: Student and Family Support Office

If the parent/guardian was not able to achieve a resolution after following the above steps, they may contact the Student and Family Support Office for assistance by completing the form at the link below. If help is required with the form, call 705.674.3171 ext. 7376.

The Student and Family Support Office will assist with navigating and understanding the school system, ensure options have been explored, and verify that the process and procedures have been followed and fairly applied. The Office will focus on the relationship between the family and the school for the benefit of the student.

STEP 5: Chief Executive Officer
If the parent/guardian is not able to reach a resolution after following the above steps, the parent/guardian may discuss the matter with the Chief Executive Officer.

Trustees

Trustees play a governance role within the school board with a focus on improving student achievement and well-being. They establish the overall strategic directions and approve the annual budget which enables the board to achieve its priorities. As advocates for excellence in education, Trustees will guide parents/guardians with the communication process. They will also refer requests for assistance to the appropriate staff member for follow up.

Requests will be acknowledged within two business days.
Parents/guardians can expect a follow up within five business days.